Good evening,
I deleted my first character not realizing that I also lost all of the founder’s pack items as well. Would you be able to assist in restoring the character?
Server Name: Azena
Character Name: Craigzlist
- He was a Paladin.
Hello @craigzlist,
Hope you having an amazing day!
I was able to restore your paladin successfully. 
Let me know if you need anything else, cheers! 
Hello @ChopoChopo98 , Let me try to help you! Could you please replu with your Region, Server and Character name? I’ll be awaiting here 
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Hello @distantefix , I noticed that if you create a new character on the same server you will still have the Founders title and the pet, so don’t worry 
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I don’t remember the name of mine, but I wanted the prime and the twitch drops I had on it to go to my new character, I won’t play that one anymore. is there anything i can do?
I deleted my first character but didnt claim my founders pack. Am I able to claim it on the new char? theres nothing in my product inventory and the shop says its on maintenance
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Hello, I also made the mistake of deleting a character that had unused items from the founding pack. I didn’t know the difference between roster and personal storage till it was too late. Can you restore my deleted char plz?
Server: Sasha
Name: Murkana
She was a Soulfist
Hello @distantefix. I did the same mistake a day ago. I deleted a character with my sliver’s founder’s pack on Shandi, North America: West, the character’s name was Yasuraka. Is it possible to still restore this character?
Hello @Murkano! I really hope you are well today.
I already restored your character, please let me know if it is working.
Hello @Yasuraka! Our pleasure to help you with this.
Can you please confirm your Class and your sub-class of the char that you deleted by mistake?
Same problem here, I put my founders pack in my stash before deleting a character and it disappeared with the character
Amazon games said they won’t do anything to help me though? Are you able to restore the character that had my founders pack on @GoHi @Nokk @distantefix ?
Here’s the thread that I raised and also a ticket which has now been closed after amazon games said they couldn’t do anything, which doesn’t appear to be the case from this thread?
The character name was Ellhans and server was Kadan (EU). It was a deathblade
Thanks
Greetings Adventurers,
Hope y’all are having a great week!
First, @KairosBR, drops are server bound. Server bound means they will be only available on the character you claim them and can’t be transfer.
Next, @deadmanproxy, if you haven’t claimed your founders pack on any server it should appear on your product inventory. If you don’t see it you are being affected by this " Missing Premium Content and Store" issue you can found more here: Update on Current Top Issues.
Next, @Yasuraka, in order to try to restore the correct character, we need to confirm your class or you can contact live support whenever you are available (Contact Us | Amazon Games).
Last, but no least, @ellhans, I’m sorry for the inconvenience caused, in order to restore the character I’ll need you to be offline. To have a better communication I’ll recommend you to contact us through a live channel (Contact Us | Amazon Games) and ask for a restoration whenever you are available. Please provide the link to this post to the agent helping you.
Let me know how it goes and if anyone have further questions! 