I would like my missing character restored. I’ve waited almost 24 hours with no response from any customer support.
Name: Orianahanami
Character: death blade
Server: Kharmine
Hello @fawfawta,
I’m sorry to hear about your missing character, I understand this kind of situations can be frustrating since we put so many hours and effort into our characters and adventures.
I will check our our options and try to help you with this although I don’t want to promise anything yet.
I will make sure to update you about this once I have response on what can we do here.
Thanks for your patience and understanding. 
@Oriana_Hanami I’m sorry but the account information and character name provided do not match any account within our servers,
Please contact us trough our live channels so they can help you escalating this situation and we can give it a better look into it!
Again, I appreciate your patience with this matter and if you need anything else please let me know!
See you in Arkesia!
I am also missing my three characters on Adrinne server. Submitted a ticket however issue was not fixed. character names Zaomee, Elessanna and Daithni