Rewards are not getting claimed?

Title,

After participating in the chicken event I did not recieve any of the rewards.


Captura1

Edit: Since there is no “reply” button:

Sadly no @Santoryu, I didn’t recieve any reward related to the island, but the welcome gift did, that’s why I edited it the first time.

Hello, @Pelotacas.

I’m sorry for the late response on this one.

Just wanted to make sure if you got the items.

Let me know, I’ll be waiting for your answer.

I’m not sure if you have done this already, but contact us via live chat, let them know about the situation so they can check if the items are stuck in a pending status and escalate it if needed.

I’m sorry it took this long to get a response but I hope this can get resolved.