Roadmap and shards

We have expected the roadmap for Lost Ark when the new event was announced,but amazon has been radio silent since then. Whats going on?
Also is the game introduced in this super unfinished and clunky state on purpose? The KR and RU versions are so much better, with better QOL features, game client, classes and everything. What made amazon believe the game in the western release should be so much worse i just dont get it? Who had this genius idea?
It feels like the people in charge are really disconnected from gaming in general. I believe smilegate are good at what they are doing,but amazon are absolutely terrible and might ruin this game experience for us.
Hope to be proven wrong,but ive seen what happened to New World and its pathetic.
I think that if we dont get any solid news on the subject, the game will lose half its playerbase quckly.
Its a great game with bad leadership and this doesnt pass up anymore. Look what happend to world of warcraft…