“We understand that everyone wants to play with their friends and settling into your forever servers may take some time; please communicate with your play group to coordinate which server will work for everyone.”
I am mystified by the choices and decisions that have followed then… and I think it shows you seriously do not understand at all.
You made founders packs a thing - therefore making players commit fully to a server when using them as they are non-transferable.
You made the early release a thing (I took advantage of this) but now I am locked in with my pack and my friends can’t join me as server is locked.
Every decision mixed together all fall’s down to not being able to play with friends… in a MMO btw. So to say you understand…