yea, I have been banned yesterday. Stated 3 days, but already unbanned.
I have honesstly absolutly no clue why I was banned. No rmt, no makro using, not even weird programs running in the background. And no answer from support on that, beside, that they wont be answering to this question.
Man im really fed up to read or listen everywhere how big cheater im, if i at least cheat …
Sadly Amazon not care enough, i doubt we ever get good communication with them
They don’t have to answer why we got banned for less than 24 hours. They just need to acknowledge they made a mistake and making sure these ban waves doesn’t include so many innocent players.
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I agree, They should at the very least come out and post a public statement confirming the issue was indeed on their end, Remaining silent will just frustrate the player base much more than it already is.
that’s exactly it.
are in a guilty silence and do not publish anything, the players who tamed the 24-hour ban don’t even know the reason for what happened, and if it happens again? what is the reason? the reports of third-party keys makes no sense, because if it was activated on steam, it’s a validated key, and whoever bought it directly from Steam, as I did, what’s the reason for the ban??
we only have speculation, feedback or official publication none !!!
First things first @Roxx , thank you so much for actually acknowledging peoples messages yesterday and actually escalating this to the appropriate bodies. i have a feeling had it not been for you, all unjustified suspensions would have just had to wait it out.
I also want to apologize on behalf of the subhumans that were insulting you specifically yesterday, you are awesome.
That being said now I want to direct my frustrations to the absolute shitshow of a situation.
- absolutly incompetent devs , that are so disconnected from reality in regards to writting a bot banning script that would target such a large range of users
- the QA team (if any) that would release this sort of script to production without taking into consideration such basic variables as no life gamers and people who dont close the game ever ( afk has never been grounds for punishment in any game)
- Finally the worst of all the customer service team and most importantly the idiotic partnership team that contracted such an abysmally useless customer service company ( best believe they outsourced cs to a 3rd world company and probably offered no coherent training).
Side note
Your automation system for appeals are an absolute insult to the industry.
- spam emails
- automated emails stating the most generic comments like: guilty! why? Just because…
- the fact that you suspend people from posting on the forum (considering above mentioned points are incredibly useless)
I don’t care about compensation, im not a dog, I don’t need treats for being a good boy that was blamed for the wrong thing.
I am an adult, I want an apology and a promise that you will do better and that this sort of instances do not reoccur.
I absolutely love everything about this game except Amazon Games studios, you are not a competant company and I just hope Smilegate sees it in time.
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I mean if 3rd party key would be wrong/rewoked or w/e it most likely would be steam ban anyway.
That would give a different reason for the ban. What we got was Reason: Cheating which is not the same that happened to those people who got banned from just buying from the auction house.
I know I’m unbanned by now but I still didn’t get a response from my ban appeal asking for why I was banned, and where is my 3 cube tickets that got stolen because i got banned during a 3x cube ticket run. No compensation and didn’t even get my tickets back from the false ban.
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I bought my copy directly on Steam, all money spent on the in game shop only. No macros, no exploits. Didn’t buy any packs from AH. Still got hit with the cheater ban. Last night got unbanned at around 6:30pm. While am glad it proves the fact I’m a genuine earnest player, can’t help but feeling weary and worried about spending another dollar, since there’s risk of getting falsely banned and accused of illegal activities again and possibly lose all my money. I’ll keep playing, but no more spending. And I was dropping 1k a month regularly.
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Did you just open a web ticket?
How can I spend money on a game if I don’t know if tomorrow I will be banned again for no reason?
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I sent 2 tickets right after the ban happened. Contacted chat once, left a post tagged Roxx under General. Somebody at AGS did something to advancd this to get us unbanned.
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No. The text said three days. If you actually look at the time, it was 24 hours. Pick any of the posted pictures.
No one did anything we were never banned for 3 days to begin with that’s just a error in the ban message but if u looked at the date the ban was for less than 24 hours, it was like ~18 hours suspension from the start.
The point is just because you have high hours and maybe afk quite a bit and didn’t get caught up in the ban wave doesn’t mean those two things isn’t a factor…for all we know there’s a third variable we are not seeing the others have ticked that you didn’t.
At this point especially after how NW has been handled you have to be incredibly naive to think only “scummy cheaters” are being caught up in this.
@Roxx This post here I just quoted bears repeating and reading twice. The side note in particular is the MAJOR issue with ags when it comes to appeals and the really slow turn around, and nonsense replies, when it comes to all this.
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This was just posted on a thread regarding someone going to quit.
He is going through all threads about bans/suspensions and copy pasting that message.
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ahh man, no more copy pasta i got duped then lol
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i mean its somewhat of an update even thou its a entire 36 hours late
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