Royal crystal dissapear

Hi everybody.

i just purchase my weekly crystal chest. i fail 2 times because i dont have room at my product inventory, at 3rd time i success after clear some space, anyway right now i got my royal crystal deduct for 3 times when i just success purchase 1 time, (the royal crystal is deduct even for fail purchase for no space)

can anyone help me on this and fix it

Just quoting response from mod to similar problem

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Kudos on the fast response here!!!