Royal Crystals disappeared after canceling listing

I listed royal Crystal for sale to get gold. When I cancel my listing the royal Crystals are not returned to the account.
There’s no transactions in the history. It shows sale offer canceled but the Royal crystals are not returned.
Server: Una
IGN: Andantino

Hello @Andantino !

I am really sorry about this issue is affecting you at this moment

As we will need some personal information from your account please kindly reach out to our customer service live chat, so we can further help you with this issue.

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