Royal Crystals Failed Transaction

[matthew.j.bamber]

I purchased Royal Crystals on the In-game shop and even though the transactions were completed i did not receive the items. 3 separate transactions.

[Wyvernn]

Hello @matthew.j.bamber

I’m sorry your having purchasing issues from in-game shop.

Unfortunately this is a known issue and our DEV team is working to resolve this as we speak.

Current issues: Crystalline Aura, Product Inventory, In-Game Store

Heroes of Arkesia! We have received reports and have confirmed that items are missing from Product Inventory, the Store is unavailable in-game, and Crystalline Auras are missing from characters. These are known issues and actively investigated by us already. Thank you very much for your report. Much appreciated! There is currently no need to contact us about it. For Crystalline Aura specifically, we know that this is a paid premium account benefit that has a timer associated with it. We are a…

Thank you for your patience on this matter.

Cheers.

[matthew.j.bamber]

Thank you.