[SA] Petition from South America players to reduce shop prices to our reality

Unfortunately I have seen people around me exploit regional pricing. Mainly via Steam or 3rd party websites that sell steam keys. Even if the marketplace is tied to SA region only, it doesn’t stop people from gifting via Steam or buying/selling via 3rd party websites. And that’s just ways normal players can exploit regional pricing. Who knows what gold resellers can/will do with regional pricing. I get the point Seawolf made in the other topic.

Despite saying that, I am in support of regional pricing. If I were put into a situation like SA region, I’d want the same thing too. Hoping that they’re still looking for a way to meet both ends

The upside is that there are a lot of free costumes given out in KR. If Smilegate and AGS decides to continue the trend, there will be a lot of free cosmetics for everyone, and it’s not all just mokoko suits.

Honestly if you feel that the game is pushing you to P2W, the game is probably not right for you (for now). There are definitely still big aspects of P2W in the game, but free to play players should be able to access all the content available too. Argos was an exception, I think they overlooked how bad the 1340-1370 deadzone is when deciding to release Argos. Roxx had already mentioned in another thread that they’re reworking the roadmap based on feedback from this Argos patch.

Oh, thanks for your consideration and care, mate. I’m bearly a T1 peasant that shares the sentiment of the SA community: I would like to buy a skin or a crystaline aura monthly deal if the prices didn’t scream: “If you buy this you’re a absolute stupid who dosn’t value your money nor time”.

I believe most people here want to support the game they like and maybe garnish a character or two. But I get your point and agree with you, if ppl feel they are forced to spend to progress, I guess it’s a no deal.

Of course, you brought up solid points, I think nobody wants a rushed regionalized price system that can be easily exploitable. However, I’m inclined to think that’s the reason because we don’t have a system like that is less technical and more business wise. I truly wish I’m wrong here, haha, but I’m not that optimistic, unfortunately.

Anyway, thanks for your insights to the matter.

edit: typos

I’m glad this is at least a civilized conversation, versus the mess that’s going on with the the other discussions. I really want people to enjoy the game, play it for a long time, regardless of the region they play on. Because after all, who’s going to generate the memes if the game dies?

Crystalline aura is actually a pretty annoying thing and it completely brushed over my privileged head. Some people have already brought up topics asking for a remote repair option without crystalline aura. Without it, it’s very hard to clear abyss raids, especially if your group is messing up a lot

The one saving grace for now are the whales. I’m not sure if you’ve been exposed to all the mechanics but almost anything can be bought with gold, given enough people are willing to swipe for gold in your region. So far, all costumes sold in the cash shop are also available to be listed on the marketplace for gold. That’ll probably be the best way for F2P players to get cash shop cosmetics for free.

Out of curiosity, what’s the Gold to Blue crystal exchange rate like for SA? For us on NA East it’s hovering around 800-850 gold : 95 blue crystals. If that gold to blue crystal rate is reasonable (I think in KR it’s up to about 1.1k), and there is a healthy amount of crystals being listed everyday, as in you’re able to get your order for blue crystals fulfilled, I think the game shouldn’t be too bad. A lot of the essentials like crystalline aura, honing materials, buff boxes and some cosmetics can be bought with blue crystals.

1 Like

The rate it’s almost the same then. The issue here is that we don’t have a healthy amount of blue crystals listed on the currency exchange shop. Mainly because of the insane high prices of any cash related currency on SA’s servers.

I guess that one of the reasons people feel bad about the shop is because most of us are more casual players that do not have access to a nice amount of gold yet. I might be wrong here, don’t quote me on that, hahahah.

Thanks for being respectful and sharing insightful thoughts with us!

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@Seawolf @Roxx please? Update us.

The Brazilian population is practically 220.000.000 people, +50% of all people living in South America.

More than half of Brazilians earn less than 1 minimum wage, the new Skin Omen costs 10% of 1 Brazilian minimum wage.

The prices charged in our South America region at the Lost Ark cash shop are totally wrong for the economic reality of our region.

This needs to be changed and we need feedback from Amazon Games Service regarding this issue, aka AGS.

New World was priced regionally for our region on Steam, the result was thousands of players from South America buying the game, consequently more than 70,000 players queued up on the servers.

Some more data and additional information from the forum itself, to add to the discussion.

They are charging BRL5.5 for each $1

The dolar to BRL conversion is BRL 5 to 1.

Packs are more expensive in Brazil then in the USA, while Brazil have a worse economy.

The 12k gem pack is half our minimun wage already, they shouldnt be charging the dolar more then its worth at least.

Prices Localization - #3 by Sourjack

*put it as simple as I can: *US money is worth 5 to 6 times more than BR money

Regional prices for South America

The Aura pricing is just WAY too much for us here, its 5x more expensive then a Amazon Prime sub (FIVE TIMES).

Without regional pricing for SA servers, its 100% cheaper to buy gold from 3p websites

The 30 Day Cristaline aura for example, is right now at 56R$, if you compare to WOW montly sub is right now at 32R$.
But if we compare those prices on NA

Prices Localization

The price of Crystalline in my country (Brazil) is unaffordable. R$56,00 is too much, take Final Fantasy for example, their subscription is R$28,99 here.
The skins are also very expensive, usually we find skins in the Brazilian market for about R$40-60.00 and Lost Ark gave is for over R$100.00!
I just wanted to point this out because there must be more people interested in spending on the game, but not for these values. It is better for you 5 people buying Crystalline for $29.00 than 2 buying for $56.00, just do the math, the same goes for all the rest of the content of the store.

Region Prices adjustment

Like I said, they would make much more money selling Crystalline for R$29,00 to 5 people (R$145) than R$56,00 to 2 (R$112).

Region Prices adjustment - #3 by Coldasice

To give everyone just a small perspective, omen skin just got to the shop on todays latest update, costing 2,000 Royal Crystals just the basic skin set, if I would want to buy just the skin, no weapon or mount, I would have to buy the 2,200 Royal Crystals pack for R$113,99. Just to give context, this represents 9,41% of Brazil minimum wage which is R$1212,00 at the moment, almost 10% of minimum wage for just the skin. If I wanted to get the whole skin Special Package I would have to pay R$278,99 which is 1/4 of the minimum wage. Keeping the monetization for SA converting directly from USD as it is will unfortunately push a lot of people away from putting some money on skins or essentials.

Prices Localization - #2 by Cardistry

Saying that I will provide some reality of Brazil so you guys could compare.
Right now on server you can buy 12000 Royal Crystals for 99USD, and in brazillian accounts 576.99RS (equals to 109USD). For those who earn in USD exemple USA, the minimum wage is about 11USD hourly, in Brazil the reality is totally different, the minimum wage is about 8RS hourly, that means 1.60USD hourly. Even for a crystaline aura that is 56.99RS is hard.

South America Market Reality

It is better if you sell something thousands of times for 1$ then if you sell it once for $100, it’s not like Amazon will lose any money by making the prices fair for SA, since they already paid Smilegate for that content anyway.

Latin America is the 4th biggest gaming market in the world, with Brazil being the 10th country worldwide, so we have a lot of paying players willing to support the game, but if things are too expensive people won’t be spending on them.

Regional prices for South America - #14 by JackSlugger

SA is priced high on crystals (exchange for gold) because noone is using their credit cards to buy royal crystal, then exchange it for gold, compared to NA/EU where everyone does it.

It is comparable to the Korean server that has been in existence for 4 years.

This is insanely expensive.

The solution is very simple and easy.

Regionalize prices.

So there’s a big problem in SA servers, and nobody answers about it

The prices for one single skin on SA is about R$278,00 for royal crystals compared to minimun wage of R$1.200,00 is just too much. You can eat the entire month with this value and the rest use for basic needs or rent etc, depends.

Skin Prices on SA :frowning:

Just for Brazil, whenever you see a price, multiply it by 5, so yea we are paying 500 bucks for the US$ 99 pack.

Thanks for killing the SA region!

For context, as of today a 1 real is worth 5.12 dollars.

In tree of savior a Token just last month cost me R$30 (roughly 6 bucks) which is already a bit pricy for me, but given the current local economy it’s sort of understandable.

Last year the same token used to cost R$15 which is a extremely accessible price for almost any player.

Currently, a Crystaline Aura in Lost Ark bought with real cash is around R$57.

If anything, the high price of blue crystals seem to suggest to me that players are buying very little orange crystals or at least not converting much to blue crystals.

In my opinion whoever is setting the prices for this region is loosing the company a lot of money and making a comfortable game experience inaccessible for a lot of players.

[SA] Crystaline Aura is obscenely overpriced

People in SA are playing in SA, and not in any other server.

We should have a proper price based on South America ability to pay. And have it be not related to other regions.

[SA] Crystaline Aura is obscenely overpriced - #10 by Orsini

It doesn’t make sense to localize a game halfway.

Why make things global like that.

League of Legends for example has good prices por it’s local servers.

Many games do.

It just doesn’t make sense to price things globally.

[SA] Crystaline Aura is obscenely overpriced - #11 by Orsini

The price set up for the region of Brazil is using the Dolar exchange to Reais(Brazil’s currency) back when the dollar was at it’s all time high of U$1,00 to R$5,70, since then, the dollar has plummeted to R$5,42 and it continues to do so and until the FED calms down in the US the dollar will continue plummeting.
For the second part of this topic, the economy in Latin America can not keep up with these asked prices, a simple U$99 for a game though not abusive translates to R$567,00 which is too much. Brazilians make on average R$1.200,00 a month before taxes so R$567,00 for a game is basically half of their salary,

Wrong pricing for Brazil

GDP per capita (current US$) - United States - 65.000,00 USD ‌
GDP per capita (current US$) - United States - Latin America & Caribbean - 7.400,00 USD ‌

Almost 9 times more than South America

2 Likes

Wrong. Can’t be exploited because shop itens are server restricted content.

100% True.
100% Agreed.

1 Like

This game is apparently not for the poor and middle class, and not for anyone from an area with a lower exchange rate.

Amazon knows this, and probably won’t change anything.

The shame is that RMT bot farms will begin using South American VPNs in order to exploit the rates and crash the market even further.

If this was a real game, where real people (and not multiboxed scripts) were the majority of the players, the fix would be easy.

On SA, it’s not a P2W case. It’s a P2Bankrupt.

4 Likes

Regional prices NEED to happen or the game will die in a few months, especially because Amazon requires us to pay in order to reach endgame.

2 Likes

Reajust is needed, I won’t pay a AAA game price just to get a skin. If they doesn’t ajust I’ll be a F2P player forever.

2 Likes

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@Seawolf @Roxx

The Brazilian population is practically 220.000.000 people, +50% of all people living in South America.

More than half of Brazilians earn less than 1 minimum wage, the new Skin Omen costs 10% of 1 Brazilian minimum wage.

The prices charged in our South America region at the Lost Ark cash shop are totally wrong for the economic reality of our region.

This needs to be changed and we need feedback from Amazon Games Service regarding this issue, aka AGS.

New World was priced regionally for our region on Steam, the result was thousands of players from South America buying the game, consequently more than 70,000 players queued up on the servers.

Some more data and additional information from the forum itself, to add to the discussion.

They are charging BRL5.5 for each $1

The dolar to BRL conversion is BRL 5 to 1.

Packs are more expensive in Brazil then in the USA, while Brazil have a worse economy.

The 12k gem pack is half our minimun wage already, they shouldnt be charging the dolar more then its worth at least.

Prices Localization - #3 by Sourjack

*put it as simple as I can: *US money is worth 5 to 6 times more than BR money

Regional prices for South America

The Aura pricing is just WAY too much for us here, its 5x more expensive then a Amazon Prime sub (FIVE TIMES).

Without regional pricing for SA servers, its 100% cheaper to buy gold from 3p websites

The 30 Day Cristaline aura for example, is right now at 56R$, if you compare to WOW montly sub is right now at 32R$.
But if we compare those prices on NA

Prices Localization

The price of Crystalline in my country (Brazil) is unaffordable. R$56,00 is too much, take Final Fantasy for example, their subscription is R$28,99 here.
The skins are also very expensive, usually we find skins in the Brazilian market for about R$40-60.00 and Lost Ark gave is for over R$100.00!
I just wanted to point this out because there must be more people interested in spending on the game, but not for these values. It is better for you 5 people buying Crystalline for $29.00 than 2 buying for $56.00, just do the math, the same goes for all the rest of the content of the store.

Region Prices adjustment

Like I said, they would make much more money selling Crystalline for R$29,00 to 5 people (R$145) than R$56,00 to 2 (R$112).

Region Prices adjustment - #3 by Coldasice

To give everyone just a small perspective, omen skin just got to the shop on todays latest update, costing 2,000 Royal Crystals just the basic skin set, if I would want to buy just the skin, no weapon or mount, I would have to buy the 2,200 Royal Crystals pack for R$113,99. Just to give context, this represents 9,41% of Brazil minimum wage which is R$1212,00 at the moment, almost 10% of minimum wage for just the skin. If I wanted to get the whole skin Special Package I would have to pay R$278,99 which is 1/4 of the minimum wage. Keeping the monetization for SA converting directly from USD as it is will unfortunately push a lot of people away from putting some money on skins or essentials.

Prices Localization - #2 by Cardistry

Saying that I will provide some reality of Brazil so you guys could compare.
Right now on server you can buy 12000 Royal Crystals for 99USD, and in brazillian accounts 576.99RS (equals to 109USD). For those who earn in USD exemple USA, the minimum wage is about 11USD hourly, in Brazil the reality is totally different, the minimum wage is about 8RS hourly, that means 1.60USD hourly. Even for a crystaline aura that is 56.99RS is hard.

South America Market Reality

It is better if you sell something thousands of times for 1$ then if you sell it once for $100, it’s not like Amazon will lose any money by making the prices fair for SA, since they already paid Smilegate for that content anyway.

Latin America is the 4th biggest gaming market in the world, with Brazil being the 10th country worldwide, so we have a lot of paying players willing to support the game, but if things are too expensive people won’t be spending on them.

Regional prices for South America - #14 by JackSlugger

SA is priced high on crystals (exchange for gold) because noone is using their credit cards to buy royal crystal, then exchange it for gold, compared to NA/EU where everyone does it.

It is comparable to the Korean server that has been in existence for 4 years.

This is insanely expensive.

The solution is very simple and easy.

Regionalize prices.

So there’s a big problem in SA servers, and nobody answers about it

The prices for one single skin on SA is about R$278,00 for royal crystals compared to minimun wage of R$1.200,00 is just too much. You can eat the entire month with this value and the rest use for basic needs or rent etc, depends.

Skin Prices on SA :frowning:

Just for Brazil, whenever you see a price, multiply it by 5, so yea we are paying 500 bucks for the US$ 99 pack.

Thanks for killing the SA region!

For context, as of today a 1 real is worth 5.12 dollars.

In tree of savior a Token just last month cost me R$30 (roughly 6 bucks) which is already a bit pricy for me, but given the current local economy it’s sort of understandable.

Last year the same token used to cost R$15 which is a extremely accessible price for almost any player.

Currently, a Crystaline Aura in Lost Ark bought with real cash is around R$57.

If anything, the high price of blue crystals seem to suggest to me that players are buying very little orange crystals or at least not converting much to blue crystals.

In my opinion whoever is setting the prices for this region is loosing the company a lot of money and making a comfortable game experience inaccessible for a lot of players.

[SA] Crystaline Aura is obscenely overpriced

People in SA are playing in SA, and not in any other server.

We should have a proper price based on South America ability to pay. And have it be not related to other regions.

[SA] Crystaline Aura is obscenely overpriced - #10 by Orsini

It doesn’t make sense to localize a game halfway.

Why make things global like that.

League of Legends for example has good prices por it’s local servers.

Many games do.

It just doesn’t make sense to price things globally.

[SA] Crystaline Aura is obscenely overpriced - #11 by Orsini

The price set up for the region of Brazil is using the Dolar exchange to Reais(Brazil’s currency) back when the dollar was at it’s all time high of U$1,00 to R$5,70, since then, the dollar has plummeted to R$5,42 and it continues to do so and until the FED calms down in the US the dollar will continue plummeting.
For the second part of this topic, the economy in Latin America can not keep up with these asked prices, a simple U$99 for a game though not abusive translates to R$567,00 which is too much. Brazilians make on average R$1.200,00 a month before taxes so R$567,00 for a game is basically half of their salary,

Wrong pricing for Brazil

GDP per capita (current US$) - United States - 65.000,00 USD ‌
GDP per capita (current US$) - United States - Latin America & Caribbean - 7.400,00 USD ‌

Almost 9 times more than South America

6 Likes

any news?

@Seawolf @Roxx

1 Like

Apparently this is not an important topic for amazon as they released an open letter talking about all the current issues with the game and didn’t include this one. Can you talk with us @Roxx @Seawolf ?

1 Like

The open letter was almost perfect.

If anything, at this point, I’m willing to bet that they do not have anyone hired to manage SA, like anyone at all.

They probably only launched SA servers because Amazon already had the servers from New World SA in place.

1 Like

Amazon Games has already collected feedback on other topics and shared with their team the likely solutions that users have posted, now it remains to be seen what has been decided.

We need new suggestions that bring solutions to this issue of regionalized pricing in the SA region, in addition to what has already been suggested in the forum.

1 Like