SA Server crash, and i Losses Entry

Character name: Tuqs
Server: SA Kazeros

I was playing Valtan when the SA servers down. I got kicked and it took my entry away. It is labeled as I haven’t even completed the Legion Raid Gate 2, but I don’t have my entry. I’d like my entry back as I got it taken from me. Don’t just say “you’ll get a ticket if it’s on our end.” The reentry system for Legion Raids allows you to exit the raid, and come back whenever you want throughout the week to attempt again. You can do both parts of the raid individually as well. My disconnect took my entry away somehow even though I have not completed the second part of the raid. I put a screenshot with proof. The gates at the top, 1 has a check mark since I completed it, the second doesn’t because I haven’t done it or gotten rewards. But my entry has been taken away.

Hi @qstulio

Welcome to the Lost Ark Forum!

Hope you are doing well!

I’m so sorry for the delay in responding to your post.

If you still have the same issue and please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.

We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 24 hours. That is to say, if the system did not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here .

Hope this information help you! :wolf: