Same account have been spamming lobby for over a month now

I am on EUC and at this point, anyone who looks at Party Finder is acquainted with this character:

It’s been over a month now. Same character, same guardian, spamming the same website with the same ad. My guild mate previously reported that through support ticket but nothing is being done.

@AGS: Do you have no one playing your own game? None of you see this? Are you guys so oblivious or you’re unable to ban blatant spam like this one?

Do something please. Seeing the same character spamming over a month without anything being done is honestly a frustrating display of the inaction against blatant spammers.

Kind regards,
A Concerned Player.

Poor guy might be working hard to get sponsored. What are you trying to ban him for?