Thank you for the update, it’s nice to hear that there are things being done 
As I have said before, I knew how good lost ark was prior to release and as such, purchased the platinum pack and gold pack. I also purchased the bronze pack for a couple of friends, to generate their interest and support the game.
I fully planned on having every class in the game at max level at some point, so happily spent near half my crystals to unlock a further five character slots (has one free in platinum box) and couple of skins from the store.
At this point we were offered the complementary packs to help if you wanted to move to EU West, but of course I had already spent the crystals which is basically the real money aspect of the packs, so not so easy to just leave to EU West without taking about a ÂŁ50 hit.
This is when I reached out to ask if Queues would be solved and was told they are being worked on…
With the fact I was locked into EU Central and the kind response from Stooh, I felt confident to select my bonus loot boxes on EU Central and wait out the queues fixes. It was of course later that we were told the region(not server) is at complete capacity and can no longer be increased. Thie update today is the first time communication has come through saying they are still being worked on, which is great. This also specifies server, rather than region transfers which I find a bit confusing, given it’s the region that is at capacity? or is that not correct?
I am don’t care about my progress or my characters on EU Central if I was to move(I know this won’t be the case for everyone of course), but I do care about the real monetary value I would lose given the server issues were not of my making, but an understandable shock to the sheer amount of people who came to play (And before everyone starts getting on the case of “They knew because of blah blah blah”, I don’t agree. Nearly everyone I told about the week leading up to Lost Ark coming out, did not even know what Lost Ark was)
Would it be possible for those who choose it, to simply have their EU Central accounts wiped and the store purchases made with crystals refunded as crystals? Then re-initiate their original boxes, minus the crystals? This would give me back the full amount of crystals I had, and allow me the unique skins from the platinum, gold and welcome boxes. Twitch skins would be a bonus too if that would also be possible (You can’t activate drops a second time in round two, if you already had them in round one).
I’m sure this offer would result in a fair few leaving EU Central for EU West, without the need of a character/account transfers, just simply able to start again with those unique items you can’t ever obtain again in the game, and of course not losing the crystals spent on items locked into that region.
This would help reduce the queues for those who choose not to move and make those who do want to move, happy without the need for a full account transfer.
Would be good to hear your thoughts on this.
Thank you
Stacks