Screwed out of abyssal dungeon -BUG

Once again the same bug thats been ingame for over a month now has cost me another weekly dungeon.

  • you make a party
    -que for dungeon
  • get stuck in loading screen
  • everyones returned to punika
    -you lose your weekly entry

then to top it all off your customer support/live chat give you a run around and basically say too bad better luck next week?

what kind of customer service is this let alone how can a critical bug keep happening week after week after week