Second Founder Pack chest missing in inventory


I already tried to talk with Amazon Support in live chat ,
They shared the logs with me and said that I reclaimed the second founder pack on my “Softyspear” character but chests are missing - > I have two cats that’s okay but no chest for Cerberus mount and for the skins ( Had the gold AND the platinum founder pack).

What can I do. (Server is TRIXION)


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Hi @BShark.

Welcome to the Lost Ark Forums, hope you’re well :raised_hands:

I’m sorry that you still don’t have the second founder pack in your inventory, also just to clarify The live chat right now is not available, can you please try this first:

Steam Support :: Verify Integrity of Game Files

And if is still not there for security reasons about the investigation of your inventory on Lost Ark; we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team by web ticket:

*Contact Us | Amazon Games

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.

Click on dxdiag.exe.

When green progress bar goes away, select Save All Information and save the file to their desktop.

Also please make sure you send this post link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!

Stay Safe :sunny: