Server Authentication Failed 10010 need some help

i play the game since it released and i never got this error…
and i never used a VPN. Tried resetting DNS. Tried verifying game files. Tried unlink/link amazon account from Steam. Tried the TLS 1.2 registry edit. Tried specifying different DNS servers.
and still got the same error

HI @akamurder1.

Welcome to the Lost Ark Forums, hope you’re good :sunny:

I’m very sorry for the error 10010 you’re having, I understand how frustrating this is.

I like to share with you this link that has steps to solve this 10010 error.

Here’s the link:

If the issue persist; we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:

*Contact Us | Amazon Games

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.

Click on dxdiag.exe.

When green progress bar goes away, select Save All Information and save the file to their desktop.

Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!

Cheers! :raised_hands: