Server Crash twice in the past hour on Vykas Server NA east

I was in the middle of a t3 guardian raid and was unable to collect rewards because the server crashed. I also lost mail in the first server crash. Now, only Vykas server is “under maintenance”. I also tried to log back in after the server crashed and received a popup that i was already logged in and would get penalized if repeated duplicate login attempts occurred, which was not the case.

This is not fair or right. Compensation please.

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