Server Disconnect Error Messages

Game Support English Support
1

Hello,

I have been hounded by server disconnect messages for a week now. Whenever I do a chaos dungeon my game will crash. Ultimately the chaos dungeon fails and I lose my entry.

Now the amazon chat people tell me its my internet. No its because the coding in lost ark does not compensate for micro network changes. Literally every other game is able to compensate for this, but because of the way this game pings your network, if it takes a microsecond to long to call back, it forces the disconnection.

Please fix this devs as I have now missed out on 6 different days of completing dungeons/raids. In a game where it matters to do daily activities, this is a hinderance to play.

2

Hello @steven.cruickshank ,

Welcome to the forums!

I am sorry to know that you seem to be having issues with server disconnect the whenever you are doing the chaos dungeon. From your comments it seems that you have already contacted via live chat but please try the following steps in order to troubleshoot this:

  1. Ensure your video drivers are up to date.
  2. Set Windows power settings to High Performance.
  • Press Windows + R, type “powercfg.cpl” into the Run window, and then press Enter.
  • Select the radio button next to the High performance power plan. You may need to click Show additional plans first.
  1. Adjust your in-game video settings. (sometimes just changing them back and forth will reset the issue)
  2. Clean boot Windows by following these instructions:
    How to perform a clean boot in Windows (How to perform a clean boot in Windows) (to reduce startup applications/Check for Malware).
  3. Reset your video driver software to the default settings.
  4. Check for evidence of overheating.
  5. Please verify the integrity of game with the Steam integrity check
    How To run a Steam Integrity Check (Steam Support :: Verify Integrity of Game Files)

If the issue persists after this, the scenario will require Escalate the issue to our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best for those of you who that have not done so already to please create a web ticket by going to Contact Us | Amazon Games. (Contact Us | Amazon Games)

If you have already created a support ticket, our main suggestion is to follow up via Email with Live Support so they may continue to keep you updated on the ticket status.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Arkesia!

3

It is not a video driver problem. I have reinstalled the game, updated all drivers. and still experience the issue

4

Hi @steven.cruickshank

We apologize you’re still have the issue after those troubleshooting steps , if the error messages are related to the error message [W0X9-0PELPWP1P2NT] , or EAC Offline
EAC Failed to Start the game Error: 10011 , please proceed to share your details under this thread and please include:

  1. Region you are connecting to
  2. Server you are connecting to
  3. ISP
  4. Phsyical location (i.e. city/state/country)
  5. Quick note on when it last occurred, and anything else that you think would be usefull to know.

This is the original link of the Thread were our partners are working to resolve this , please share the details there :

I hope you feel more informed of the situation with this details.

We appreciate your patience.

7

NA
Regulus
MediaCom
Valdosta, GA
Happened last night when I tried to do a chaos dungeon and again when I tried to do a guardian raid.

8

Thank you for your reply @steven.cruickshank.

I just want to state that you need to submit the required details on the below-mentioned Mega Thread instead so that we can help you. :arrow_double_down:

If you have any confusion then please feel free to reply back.

Hope this helps! :magic_wand:

9

This sucks that this keeps happening. I guess there is no point to keep trying to play.