Server Infrastructure and connection problems

How is this server infrastructure designed, if you have a really short disconnect for a few seconds that you are stuck in a loading screen for eternity? right now im stuck in chaos dungeon loading screen maybe with all the other players. but whatever is actually going on or not going on the loading screen doesnt end (10min loading screen). just some feedback on technical site to improve your infrastructure

after 15 minutes i just end the whole game and of course i lost my resonance for chaos dungeons. thats so disgustingly bad. but hey amazon is a fucking poor company or has only useless workers and doesnt care about anything at all