Server overloaded with bots again (Logging/switching instance problems [ASTA]

Game Support English Support
1

No one can switch characters or do anything that switch instance in Reset time, my thought about it that bots are logging in on mass for the daily grind.

got disconnect after 30 seconds of Loading Snail.

EDIT
If you guy anything from Auctionhouse, you dont get anything…

1 Like
2

same server lagging

3

i got queued in character selection…

4

same here. seems we have this issues now each day.

5

wow… this backend work doesnt help last patch oO
time to move on?

6

yeah… every time after an adventure island

7

It’s not even lag. loading screens are longer than 3 minutes.
I tried joining an adventure island at exactly 12:00 and got kicked out of the loading screen when it despawned.
Yesterday was the same thing. kept me from playing the whole afternoon

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1 Like
8

my second thoughts the server capacities are lower than in the past because the overall players are lower… now we have mass of bots that fucks the capacities.

9

naa… it is happening during the adventure island spawn. other severs got the same issue with bots (NA even more) and the don’t have this problem

10

seriously what are they even doing? til resett everything was fine… and that isn`t just since yesterday sad rlly

11

Hello @Andore and welcome to the forums @Eisenwolf,

Thank you all for your input and I am sorry to hear you are having issues with bots. While we continue to do our best to get rid of as many of these as possible. the best way to report a bot is through the in-game menus so that our moderators can check on all the details from the back-end, plus the more details you provide the better.

To report a player or guild in-game:
Press CTRL + Right Mouse Button (RMB) on either a player, or a player’s name in chat.
Select Report, then select a reason.
Provide the player’s character name, details of the incident, and include screenshots when applicable. For guild reports, make sure to include the guild name.

To report a player or guild outside the game, file a web ticket Report a Player or Guild - Support | Amazon Games

Thank you for helping us keep Arkesia safe. :wolf:

12

we can do literally nothing almost for 2 days in asta server , always 2-3 mins loading screens if we can pass loading screen, we suffer from disconnections or black screen

13

Hi @Eisenwolf and everyone.

Hope you’re well :sunny:

Thank you for this information is very important, I’l share this info with the team so they can look into it.

As @Fenrirskoll said please, when you have chance please make the report following the steps this mod provided.

But also you can add this information here:

Game Feedback - Lost Ark Forums

With this black screen issues and disconnections.

When you have a chance please follow these steps, we need to know what’s happening.

Step by step.

Verify game files Here.

1. Ensure your video drivers are up to date. To determine which video card you have:

  1. Press Windows + R, type “dxdiag” into the Run window, and then press Enter.
  2. Click the Display tab and you can see information about your video card under the Device section.

To update your video drivers:

2. Set Windows power settings to High Performance.
If your computer power profile isn’t set to High performance, it could be throttling performance.

To access Power Options in Windows:

  1. Press Windows + R, type “powercfg.cpl” into the Run window, and then press Enter.
  2. Select the radio button next to the High performance power plan. You may need to click Show additional plans first.

3. Adjust your in-game video settings.

  1. If you’ve loaded into the world, press Escape, then Settings, and Video.
  2. Select Auto Settings, to have the system select the optimal graphics settings for your computer.
  3. If these changes do not resolve your issue, select All, and manually lower resolution settings until the lag issue is resolved.

If this doesn’t work we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:

Contact Us | Amazon Games

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.

Click on dxdiag.exe.

When green progress bar goes away, select Save All Information and save the file to their desktop.

Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!

Stay safe :sunny:

14

how great that Moderators know nothing about the game,

The Blackscreen is a problem that happens when the servers lag but you already teleported, you can chat etc but you see nothing… after some seconds to minutes the rest is loading.

THERE ARE SO MANY BOTS EVERYWHERE WE CANNOT REPORT THEM, EVEN SO MANY BOTS THAT WE CANT EVEN TELEPORT BECAUSE THE SERVER FUCKS UP

15

You cant expect payers to report bots. When ur in vern there are always 10-20 on ur screen. They also stand inside each other so u cant even klick on them. Please make character transfers to other servers possible. Asta is overtaken. The lag is unbearable, thats not fun anymore. I joined a cube, had 5 min loading screen, spawned in a survival stage and instantly died kekw