Server region(s) are closed for me/multiple players

Game Support English Support
1

Easier to explain, this is my first day playing this game.

When I entered the game, the game forced my region to become South America, and other regions were closed for me, I tried to edit the config file to change my region ID WA, but it didn’t work.

Is there any way I can solve this? As I am not sure is this a server-side problem or a client-side problem

1 Like
2

Server side : Locked out of my server?
The region is closed and can't be selected issue

3

having the same exact issue:(

4

Hello Arkesians

I am sorry to hear you are having issues connecting to your servers. This is usually due to your network or ISP redirecting your connection via a region different than the one you are trying to select so it is best to check this before anything else.

After that, please try the following steps in order to troubleshoot this:

1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.

-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app
, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.

6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).

If the issue persists after this, our devs are aware of the situation and currently looking into other alternatives.

See you in Arkesia! :wolf:,

5

Hey Fenriskoll,

Thanks for looking into my post and actually giving me some advice.

Unfortunately, the problem still occurs after I checked/followed all the steps, and I have sent a direct message to Roxx, the CM. He hasn’t replied to me yet, can I assume that the technical team is trying to solve this problem?

6

Hello @C_xapp,

Thank you for following up on this and I am sorry the troubleshooting did not alleviate the issue for you. Yes, do rest assured:

Best of lucks! :wolf: