What do you mean about restart the game ? Did you lost your data and characters ?
Your data are stored on amazon’s servers. You can’t lose your progression.
News : I went to sleep and today after waking up, I tried to connect to the game (still connected to south america) but this time I was able to switch server so for me the problem is solved (idk how)
No, you can not change the region on the fly. The system asks to restart the game. After restarting you can access your region again and all your caracters too. So no loss.
My game is fixed. I wonder what causes this bug .
Same here
Thanks for updating us folks 
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Thanks a bunch for the update.
Good morning! I want to circle back on this to see if folks are still having issues.
already happened to me with a message like this account is already connected and then close the game
Hey there! Is this still happening to you?
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unfortunately, but many times I still have this situation when I do chaos dung or sometime vykas kakul I gets randomly kicked ,cannot connet to the server,then throws me to the server selection screen and writes this account is already logged in, Something like this started happening sometime after the kakul patch
Thanks for letting me know this is still happening to you. I’ll get this over to the development team.