Shadespire Tower broken on character

I’ve done levels 1-9 on an alt character then went to my next one, the tower reward icons did not change from the first character. I ran floors 1-9 again on the second character to see if it was just a one off bug. Not only did the second character not receive ANY rewards the icons still had not changed to the honing items. I checked all my other characters as well all the items are the way they should be. Any help for this alt would be appreciated. Thanks for your time and great game!!!