I hope you are okay.
We apologize this issue is affecting you !
I gathered some details for you to consider on the dye system :
To dye a skin you need to have a skin first, most skins are dyeable , however some cannot be dyed. (This due to the Dye some skins are intended to be sold per color, or are designed to be like that).
The skins that can’t change color are noted like this on the description of the item.
You must have all the items required to be able to dye.
You need to have a 10x magick society dye reagent for each color change to actually dye a skin. Then, for patterns, you need 10x pattern reagents of the pattern you want, and finally, for shine effects and changes, you need 10x shine regents.
You could get 30 each for either your 4th or 6th consecutive login.
I truly understand this is something we need to improve and i appreciate you bring this to our attention as well, please also leave your comments on the feedback section on the link below:
Additionally, this thread will be moved to the “Game Feedback” category, where the team will take into account your opinion and experience.
This will be reviewed by our specialized team, I apologize for the problems this is causing.
Opinions like yours help us improve our products and the quality of service we offer our customers. Thank you very much for having more visibility on this topic as well.
We appreciate your comments, they are always welcome.
Hope this helps, have a great week.