Smilegate AGS Misleading Advertising 2 - still is stealing

[Aphrodite]

So now, you are claiming that the text on the RespiteGlory Skin Chests is just a localization error?

1. Text which lines up with the way the releases were happening and the fact it was winter break and the chests said “After Winter break”

2. And the fact that not 1 but 4 chests have this text so it is believable. Yes I bought the SuperPremiumArkPass2 just for the chests which were to be updated based on the Advertised Text on the 4 chests.

3. Roxx even admitted this False Marketing Text was their error

4. Roxx even admitted they knew of the wrong text but did not reverse the text thereby leaving the False Marketing Text on the items

5. They had issues with these skins chest where the weapon was boundtochar not boundtoroster so you would think in their qa they had checked over all the chest to make sure everything was correct about them especially the text, considering they had to do an update on the RespiteGloryWeapon chest

6. Knowing the the KR have had skin chests updated such as the AnniversarySkinChests in KR being updated after they were handed out for Artist

7. Knowing that the MageClassForSummoner was already in the chest so it was not the class to be updated into the chest

8. No other chests in NA/EU have ever had text such as was on these 4 skin chests

So, why would I not purchase the SuperPremiumArkPass2 thinking they were to be updated for specialist…? And why when they admitted in point 3. and 4. that this was their error, would I not at least be compensated or refunded for the amount of money I paid them, and instead they took my money and are keeping it. If no compensation and no refund and they are keeping my money sure seems like stealing in some sense.

Sorry, but you all defending this type of behavior by AGS and Smilegate is just ridiculous. They are clearly wrong in taking and keeping my money with no options and not even the option to get a refund, and even if somehow they changed and gave a refund would it be without being banned for a chargeback on steam.

This is simply stealing money from customers when you will not give them a refund.
You can ban me for posting a list of why people quit or were quitting the game.
You can ban me for posting valid reasons why I as a customer should be given a valid refund.
You lost all goodwill alot of us had for AGS knowing Smilegate does the development, but when you clearly ban me when you should have been refunding me, welll that says it all. This is exactly why you have now had to make the letter to the community. When you treat your customers this way they quit. 1 million logins to now less than 75k…and thats with Bots. Should have treated your customers right,

[Bluecogs]

If you were saving them for artist roxx pointed out multiple times that they would not work on them due to specialist being an entirely new base class.

Granted there is certainly no real or legitimate reason for them to not update the chests after the fact. Best solution if they cannot update the chests now would be to rerelease the skins and offer them for free to those who purchased them in the past. Or some variation on that idea.

Unfortunately this seems to be a running theme with these companies. Neither of them are willing to invest resources into smaller things like this and their customers end up getting burned as a result. It is a terrible business model that has probably cost them tens of thousands of customers and thousands more by word of mouth alone. Not even taking into account the other much larger issues at play which have cost them literally hundreds of thousands of customers. I would never recommend an AGS or smilegate title to anyone at this point.

I continue to watch them with the hope that there is a shift in management that leads to dramatic sweeping changes within the company but the odds of this happening is virtually 0. My main concern with them at the moment being throne and liberty which I was looking forward to. Stuff like this is a big red flag.

[Blackthunder]

Yeah its scam and they wont fix it.
I have this chest from arkpass , waiting for Artist, and no cant use it at all, cant sell it on Market, dont need it on Main, i got already the BC one from the original Ark Pass for my Main.
My other alts, which are all Mage classes also dont need it.