oh god ouch.
im a suppport with 90+ quality on everything (including weapon) i don’t really have any use of them xd
Oh, big oof then.
There is a YouTube video of a guy who did this and on the video he said he got his gold back and i think he tells you how or contact him for help.
can you send a link? or a title for it
Yeah but can we post links here?
Youtuber sYRAX
i think so it is reacting to my link, otherwise as said, a title of the video can work
Oof cant fix that. Time to swipe
Hello there @Efily, welcome back to the forums,
I’m sorry to hear about this situation with your gold and thank you for sharing your screenshots, I just wish to reiterate that as support has instructed unfortunately we are unable to reverse the gold.
I’m sorry for the inconveniences this may cause. Let me know if there is anything else I can assist you with.
it’s just funny that a user above sent a place of proof of others getting it refunded, and even this, and you’re telling me it’s unrefundable? as said i’ve seen the negative pheons i know it’s possible and for a company all about “pleasing the customers” then i wouldn’t say it’s good light to refuse it when you have the tools for it, and even done it on multiple occasions, like honestly, it’s so much of my time wasted for one simple mistake that could’ve been fixed with most likely a warning message when you spend so much gold, 2 weeks of pure grind, and it’s just being treated like nothing from you guys
because alot of people spit bs and they don’t know what it is even if you deleted some items they restore them people deleted 2k Honor leaps and they got it back that’s why you don’t listen to most bozos on forums
Hi @Efily,
I understand your frustration but here in the forums we can’t help you, as support has instructed you we are unable to fulfill your request, if you have any feedback you wish to provide you can do so in this category:
Thank you!
Seems like a crappy thing to let people suffer from. The company don’t make enough money to help out with obvious accidents like this? Just take the items off of them and give them the gold amount back. How can this be a big deal?
- edit * I can only think of one scenario - where the company cannot confirm the actual gold/stone purchase. In this case there could be stones collected from other sources and as they are untradable you shouldn’t be able to ‘convert’ items to gold by claiming an accidental purchase. The ‘scammer’ would have to construct a convincing screenshot. Perhaps the successful refunds have had video evidence instead of screenshot. But this is ONLY if the company can’t actually refer to a recent in-game purchase log of the player. If they can - this is still crappy.
Hi there @Skarnivorous,
Thank you for your feedback, I recommend that you post this feedback in the link posted above so it can get the proper attention from the team and the community as well.
Thank you for your feedback.
I spent 500k alone for those stones, and failed all of them trying to improve my weapon quality. Get used to that…
Thank you, I put a post with my thoughts on the feedback forum.
1 Like
Did it help?
maybe you should give it the attention?? its your damn job man… this is a obvious mistake,a nd no fraut. so we all have to post it, so it gets attention. Your the CM aint you…?
Hello everyone.
Since I can see that the post has deviated from the scope of the original topic I will proceed to close the post, for any questions refer to the information I provided above and remember that duplicated post will be met with the same answer and closed.
Thank you for your understanding.