Thank you for taking the time to reach out to us, I apologize for any inconvenience this caused you.
In this case if you have the name of the player you want to report, you can create a report via web ticket, it’s basically the same process as reporting in-game with the extra step of going to our website to do the report, but it’s really simple. I appreciate your feedback regarding this process, I apologize for the inconvenience you had reporting when they are stacked, thank you for bringing this to our attention.
To report a player or guild outside the game, file a web ticket.
Make sure to include the following:
The name of the player you’re reporting. If reporting a guild, include the guild name and make sure to say you’re reporting the guild.
A description of the violation by either the player or the guild.