Been about a month now, I’ve been missing 2850 Royal crystals… Bout both the Gold and Silver founders pack, and around the same time the server was having issues my RC count dropped from 5000 to 4150. I have never purchased anything with them. Should be +1000(silver founders), +4000(gold founders), then +650 from bonus. Total should be 5650
Went through chat support and was told a ticket was made for me, but that was about two weeks ago. Still no update…
Yes Ive reset steam and validated files twice now. Can someone help?
Thank you for taking the time tor reach out to us, I apologize for the inconvenience you’re having with the crystals.
In this case since your case already got escalated you will need to wait for them to finish working on it, I understand is taking longer than expected, but I can assure you our team is working really hard on solving it, if you haven’t receive any updates yet, I recommend you to contact us via chat to request an update on the ticket.
“purchase another item using Royal Crystals, then we’ll just refund them back to their account. Please ensure that the item the player will purchase is worth the amount of their missing Royal Crystals so we can refund it back to them.” Is what they told me, basically spend more money to get the money back and buy the exact amount
