Still missing Valtan entry from last week server crash

IGN: Valkmage
NA-WEST
SERVER: Valtan

1 Like

Hello @chenj777;

I’m really sorry to hear about this disconnection during Valtan.

I understand that this situation is very frustrating and that’s why you normally get the restoration ticket on your game mail within 48 hours after the disconnection. Still, in some cases a replacement ticket may not be sent if it’s determined that the disconnection was due to a confirmed server outage, so please be aware of this too.

The devs are aware of this issue when the players didn’t get the ticket after 48 hour and they are working hard to fix this. Unfortunately, I cannot assure you that they will give you your re-entry ticket for the last week.

In case you have any more questions you can contact us here and via live chat.

I apologize for the inconvenience and thank you for the understanding.