Still no founders packs and aura dissappeared?

IGN: Apek
Server: Kadan (EU Central)
Which founder packs did you not receive? (Plat, gold, silver, bronze?): Platinum and Gold.

To make it all more fun the crystalline aura dissappeared when I relogged to check if I had recieved the gifts yet. Big mistake since no gift had come and my 60+ days of aura was gone.

8h later and nothing is still resolved?? How are you gonna compensate for all the ingame currency and what not I spend now while I’m ingame without my aura?

How can even an activa aura dissappear when your just trying to send out gifts to everyone…