I have four characters, when I select my character “Jasminesss” to enter, the message prompts 0PELPWP1F2NT.
my character is currently in the rania village ,but other characters can enter the game
i try to verify integrity of game files or restart PC or close steam and reopen and reinstall,
none of this solves the problem
could I get some help to resolve this issue, please?
West North America , Mari server
Hi @JackHung.
Hope you’re well 
I’m sorry that your character is stuck, thank you for providing all the information so far and also the steps that you have tried, let’s fix that quick, can you try this first please:
Try adding Windows firewall exceptions manually:
Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
Click Allow an app or feature through Windows Firewall and then click Change settings.
Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the game is missing from the list, you must add it.
Click Allow another app…, locate and select LostArkLauncher.exe, and then click Add.
Once you’ve done that, make sure that Lost Ark has check marks under both the Private and Public columns.
If the issue persists, here’s some more stuff we can try:
Troubleshooting Lag and Connectivity Issues - Support | Amazon Games
Also let me relocate your character to see if that can fix the error, I will let you know here on this post so you can check, please be offline in order to help you.
Cheers 
the firewall is already set , i’m out of the game
and thank you for your help
Hi again @JackHung.
I successfully relocated Jasminesss, when you have a chance can you check please?
Thank you
Also if the issue still persist, we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Cheers!
thank you so much , it works
the character has successfully entered
thank you again 
Of course! 
If you need further assistance in any other issue please don’t hesitate in reaching us again!
umm…when I went back to rania village ,0PELPWP1F2NT happened again
what should I do , the character is stuck again
Hi again @JackHung.
I’m sorry the error “0PELPWP1F2NT” happened again, I know is frustrating; did you tried all the steps I provided before like connectivity issue link and firewall one?
Stuck at character selection page too - #2 by Solaire
Also doing a research I found this option that helped another player, since every case is a bit different I cannot assure you that it will work in your case but you can give it a try if you like:
Just to having in mind; each case is different; as I mentioned before when you have a chance, please use the link Here to speak with our Customer Service team.
Make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link post to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Stay Safe
I use the mobile phone’s network, connect the PC and when I finish the main quest of rania village.
switch back to the previous network, 0PELPWP1F2NT this problem no longer occurs.
anyway, I will continue to reconfirm if there are any other problems ,hope these help others.
and thanks again Solaire for your help.