Stuck in Loading screen then game crashes

I am stuck in the loading screen and unable to log in with main character. Can I please have my character moved. This only happens on one of my characters when I try to load in.

Character Name: Ohphelia
Server: Akkan


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Hi @richardlionheart26 :lion:

I hope you’re having a great day and I’m sorry that you experience this issue with your character.

Give me just a moment to check your account and I’ll be back in a moment. :sparkles:

@richardlionheart26 I moved your character back to Prideholme but please before opening the game let’s check the Steam files and let me know if it works! :sparkles: :woman_mage:

When you say check steam files do you mean verify the integrity of the files for Lost Ark?

That is correct! :slight_smile: With this we can detect corrupt files that are causing that your character gets stuck in the loading screen.

OK so It says that 7 files failed to validate and will be reacquired. Should I start the game now?

After you reacquired the files yes you can now open the game and let me know if it is working now! :lion:

Logged in to my character and everything works fine now. Thank you for the help Lyon!

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You’re more than welcome @richardlionheart26 :lion:

If you need anything else please let me know!

Safe travels in Arkesia! :world_map: :crossed_swords: