Stuck in loading screen to Ancient Elveria

My sorceress is stuck in a loading screen to the dungeon Ancient eleveria. I tried to close the game and reopen it but im still stuck on the loading screen.
I can acsess my other characters but no my sorceress.

Hey there @Halenkoo, Welcome to the Lost Ark forums!

Sorry to know your character is stuck in the loading screen.

Please reach out the Support team via web ticket and we will work to unstuck your character manually, please be patient while we work on solving this issue.

I hope the information helps you solve this, stay safe!