Stuck On Black Screen Upon Choosing Server

Hi, computer crashed while playing Lost Ark and now when I try to log back in I get stuck on a black screen after choosing my server. Unable to even see the character selection screen.

I’ve restarted my computer and verified the integrity of game files through steam with no luck.
I suspect I’ve gotten stuck?

Region: NA West
Server: Mari
Character I was on during the crash: Fäncy

Any help would be appreciated!


i had a similar problem on sunday. Screen went black after i selected my server, sound still playing. Updating my grapic card driver was the solution for me. Strangely every other game i had installed was working fine with the older driver.

Maybe this helps :slight_smile:

Hello @Eustacks,

We welcome you to the forums! :wave:

Sorry to hear about the problem you’re experiencing.

Can you please check your PC updates? If you’re running on a Windows PC, please update your OS, since DirectX usually updates with Windows itself.

Afterwards, do these steps:

  1. Ensure you’re using the latest updated version of Lost Ark

  2. Proceed to unlink Steam with Amazon. You can find out how to do this here: Link or Unlink your Amazon and Steam Accounts | Amazon Games

  3. Relink Steam to Amazon.

  4. Again, verify the integrity of your game files with these steps: Verify Integrity of Game Files | Steam

  5. Start the game and test it out.

Hope this helps!

This worked! Thank you! :slight_smile: