Hi @Firus , thank you so much for continuing helping me, i should say, i made a post in the Latam forums, and another CS representative was assisting me, but he stopped replaying after i did what he told me (his name in the forums is Gomolobs), its been more than an hour of that event, so i came here seeking for help and you seem so much better by beign proactive and doing more in the meantime,
verify the integrity of the game files
did the repair process for EAC
check for any updates for my graphic card
restarted my pc and wifi
and nothing, i just got an email saying i should provide a DxDiag report and some other stuff from amazon support for MX i suppose, should i do that or wait for you?
First my apologies to hear about the previous experience, that’s clearly not the way we look to help our players,
At this point, after checking some details and due to your character still getting stuck after relocations I’ll ask you to kindly proceed to submit a Web ticket. Our colleagues will escalate this issue to the team in charge to make an in-depth research and solve it ASAP.
I know this is not the best answer or what you’re looking for and really appreciate your patience on this.
Let me know how goes, I would like to hear about the resolution and I’ll be certainly glad to help you if there is anything else.