Stuck on loading screen EU West

Game Support English Support
1

Hi, all my characters are stuck on the loading screen, 75%ish in, was the same thing after the weely update a few weeks back.

EU West
Server: Stoneheart

2

Hello Zhingy,

I really appreciate you’re communicating to us about this issue.

In order to help you with this issue, I need the names of your characters on Stoneheart server to help you relocating and stuck them…

I also request you before lauching Lost Ark to follow this troubleshooting to make sure you get access without any issue:

  1. Open Lost Ark in your Steam Library.
  2. Right click on Lost Ark’s list title and then Go to Settings < Manage < Browse Local Files.
  3. Open the Binares<Win64< EasyAntiCheat folder.
  4. Run as administrator EasyAntiCheat_Setup executable file.
  5. Make sure in the drop-down within EasyAntiCheat Service Setup Lost Ark or Current (Game 580) is the selected game.
  6. Press Repair Service.
  7. After this process verify Steam Integrity Check files: Steam Support :: Verify Integrity of Game Files .
  8. Restart your Computer.
  9. Re-launch Lost Ark.

Please let us know as soon as possible if after these troubleshooting the problem persist.

Thanks for all your feedback and specially your patience. :man_mage:

3

Thank you for the quick response. Will give your solution a try and revert.

4

It worked, thank you very much!

1 Like
5

Hello Zhingy,

I’m really happy that the troubleshooting worked for you.

Safe travels in Arkesia! :man_mage: