Stuck on on loading screen to Candaria Territory

I’m stuck on the Candaria Territory loading screen. It gets close to fully loading1 but crashes every time without completing the loading.

Hello and welcome to the forums!

If your character is stuck in this location, please contact our support and they can move your character for you.

Furthermore please verify the game files, this may help clear out any bugs in this area.

Hope that helps!

I verified the game files and it fixed the issue.

Thank you,