? o-o ?
You afraid to use in game cashshop. Okay buddy. 
What information would dxdiag give support to prove that someone deserves to be unbanned?
and where do you think all those bots go? They just vanish, eh?
bot in game and bot in the service department, wonder if the service bots are running the in-game bots and itās all one big scam to fleece money out of people to play the game that is already dead expect for the few left here moaning on the forums.
Would be the greatest ever.
Shigure dude wth are you talking about āim afraid to buy on cash shop when they are banning random people , people who did nothing wrongā ???
PPL shop thousands of euros in this game in āGAME SHOPā every day! ban for what?
I believe he was talking about the marketplace where you can buy cosmetic, there is a case where peoples used to refund/charge back the founder pack and the person that bought the skins will be hit with a ban for fraud. 
Support center in Bali also contracts to call about your extended warranty and Nigerian prince. Whatchu expect.
Wait so have you actually tried logging into the game after getting the email?
Maybe they just messed up the copy pasta?
To be fair , its a template that most likely is send if they read a key word ā¦ maybe they would not need to do that if player would be less āspecialsā and stop sending tickets for really dumb things like asking if you can buy things from the store O.o ā¦ what do you expect as an answer ?
Nope, this has been my average expirience with support as well:
Ahahaha that is exactly the mail I got, for my first attempt with them (but I got banned) Knowles it Is a standart template they sent out ā¦
what support?
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yea I can confirm their support is completely worthless. I got a warning a few months ago on login saying I would be banned if I continued to use abusive language. to be fair, I did call someone who spoiled one piece a pos, so I understand the warning. But I decided to contact support to make sure thats what the warning was for.
What I got was an automated reply letting me know that I was perma banned. I wasnt even banned in the first placeā¦ so obviously they didnt even read my ticket.
Wait what? You were afraid to legitimately spend money on the cash shop so you sent a support ticket?
???
Buying gold from 3rd party websites is considered cheating. It is not a bot or a cheating program but it definitely is cheating and the bans arenāt random.
If you did not buy gold from a website and were planning on buying stuff from the cash shop, why would you send a support ticket
If the support guy got confused, that sounds awful. If the support guy looked at your account and found 3rd party RMT, you kinda hit yourself.
Oh boyā¦and here I thought Blizzard customer service was bad.
Amazon should stay out of games if they canāt even get proper support.
Assuming all of these situations are as told, that is.
Trust me, most of the shit that happened to some of us you canāt even make up. I much prefer to be in game than on the forums, but I am forced to talk to support for 8 days now and the impression I have is that:
- It is pure chaos internally. Corporate bs left and right & automated replies or ācode of conductā quotes left and right.
- CMs donāt really have the full picture on issues (or are not allowed to dicslose details that make AGS look bad).
- CMs not really providing the same info, alot of what you get is based on who exacly you talk to.
- Pepega support staff does the absolute minimum to mark their tickets as resolved, probably have quoats for tickets or something like this.
It is like, theyāre trying so hard to act like AGS is your friendly gaming comminity driven game publisher, while all the corporate bs is leaking so hard from behind.
Lastly, you donāt have to blindly trust me, hereās and example you can check for yourself. Search ā10010ā on the forums, it is the error for the VPN ban and there are plenty of ppl that have never used VPN that are affected (effectively IP blocked from Lost Ark). This is somewhat acknowledged by the CMs, but then everyone hits a (different) wall. Also, not only there isnāt a megathread to link everyone in for updates and troubleshooting steps, but every now and then CMs are giving different answers and support staff is completely wild on their stance on resolution/issue acknowledgement.
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