Technical Issue. Game keeps crashing

I keep getting “Cannot connect to the server. Exiting the game” every 10 minutes. I tried to do the integrity thing, update the driver, window, game, restart my computer but it doesn’t seem to work. Please help.

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Hello @thinhphamart,

I’m sorry you’re having issues with game crashing with a error message - “cannot connect to the server- Exiting the game”

Unfortunately this is a known issue, few players experiencing the same issue and our team is investigating the root cause for the same.

You can find more info on this post

Meanwhile I would suggest you to try basic TS verifying game files integrity on steam and rebooting the game some players were able to resolve this.

If any update on this I will post here.

i hope this information helps.


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Dear MAK
Please switch to better server capacity, it won’t be like this.

I am very sad i cannot play or even walk in the game. I cant fight in dungeons and dailies, i always see gold sell spammers and i cant even block them because i reached 100 block list limit.
That means my server has 100+ gold seller spammers.

RIP my game adventure and joy

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I’m sorry about the issues your facing where you[re not able to play due to gold sellers and spammers.

Upon checking unfortunately this is a known issue with the team and currently working constantly to improve this situation.

You can find more information in the post below -

Update to Gold Seller Spam and Bots

We are constantly adjusting tools, improving chat filters, and acting on reports to ban gold sellers and bots from the game at a rapid rate. In fact, spammers last an average of less than 10 minutes in-game before getting banned. However, it is clear that there are more actions we can take to put a stop to this problem.

Additionally, we’re currently making improvements to our anti-cheat and anti-spam tools. While we won’t detail these plans (as doing so can open the door for bad actors to try and circumvent our efforts), upgrades are on their way. Another step we have taken to help combat chat spam is to restrict area chat for characters under level 30. While we understand that area chat is an important feature in Lost Ark, this will stop spammers from being able to instantly create new accounts in order to spam. Players under level 30 will still be able to participate in chat with groups, friends, in dungeons, and more.

Player reports are instrumental in helping us ban spammers and bots. Submit a report in-game by holding ‘CTRL’ and clicking on a player name in the chat window. Be sure to select the “Suspected Scamming/Cash Transaction” or “Suspected Use of Illegal Programs (Bots)” option from the dropdown menu, as it will aid our support team in taking swift action. It’s also worth remembering that while we work to improve our fixes for spammers in chat, you can always create a new chat tab by clicking the “+” icon in the chat box and selecting the chat types you want to include or exclude, such as area chat.

I would suggest you to contact via live medium to escalate the issue if any concerns regarding your performence - Contact Us | Amazon Games

I hope this information helps!


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