So this is so annoing, the only thing i`m waiting for the whole week is this shitty clown. I finished gate 1 and 2 with a group and decided that it’s enough and we split. Used song of escape and went outside. I found a party to join gate 3 and guess what… “entry count exceeded”.
In lobby it displays that gate 3 is not cleared but in the “escape” status it displays “Kakul S. complete”.
I tried with support it looks like a black hole over there, noone knows, noone cares, noone gives a fuck. This is a bug of YOUR GAME, FIX IT!. It’s not my internet connection i was not disconnected as you stated. I just acted normal and i get banned from gate 3. “Cool story bro”
In game name xpingux and server name Armen.
Hey there @puiu_oo7, welcome to the Lost Ark forums!
Sorry to know you had issues in the middle of a clown raid.
If the cause of you being Tp’d out of the raid was due to a server crash/disconnection, you’ll be receiving the re-entry ticket within 24-48 hours max.
I can’t promise you’ll be receiving the re-entry ticket as there’s an automated system taking care of all these cases. My apologies for any inconvenience this may cause.
More details here: Update to Timed and Ticketed Content Lockouts
If there’s something else I can do to help you let me know, stay safe!
Hi Santoryu thanks fro the reply, but why it seems that noone uderstands that it wasn’t a server crash/disconnect/internet connection issues or in the middle of the raid.
I simply finished gate 1 proceeded to gate 2 and after i finished gate 2 we all used song to exit.
When i tried later to enter gate 3 it said i exceeded the entry count but didn’t even enter on gate 3. Do customer service even reads and tries to understand the problem?
Maybe it’s a regression bug… who knows, can you please someone have a look?
I received my ticket in game, thanks !
1 Like
Hey there, @puiu_oo7!
Sorry for my late reply, I was on my days off.
I really appreciate you came back to let me know you got the re-entry ticket back, that confirms the system works as intended.
If there’s anything else I can do to help you let us know, stay safe!