Since today’s update every time i try to launch the game i get the easyanticheat as normal, it goes through, and after it closes as it should the game doesn’t load and instead on steam i see that the button switches to green again letting me start the game. (the process also isn’t in Task Manager anymore).
I have also looked in eventviewer as well but couldn’t find a relating error message even there.
I have an Nvdia gforce 1050 ti and amd ryzen 3 3200G
I have tried :
uninstalling the game and reinstalling
run anything i could with admin privileges admin
uninstall and reinstall easyanticheat
verified game files
add Launch_Game and LostARK as exceptions to antivirus
I am running out of things to do.
March 22, 2023, 6:09pm
I saw suggested somewhere to check to see if Windows has an update but I also found this thread:
This is really frustrating. It is my second day troubleshooting, trying to get past this launch issue. Same as everyone else, after the Easy Anti-Cheat splash window bar is complete, Lost Ark does not launch at all. I have tried the following multiple times and different combinations with zero success:
Updating my Windows 10
Updating my graphics drivers
Verifying integrity of Lost Ark game files
Repairing Easy Anti-Cheat
Disabling my firewall
Replacing my Windows Defender with Bitdefender
It has some staff responses and a good amount of replies, so it might have a solution for you.
that’s the thread i was trying to follow and do any steps ppl have suggested but it still doesn’t work.
March 22, 2023, 8:32pm
A couple more things to try here as well. It’s a bit of an older thread but still worth a try.
If none of these help, I hope a staff member responds soon and is able to resolve it.
Yes sadly I have tried these already and I still have this issue.
windows 10? any chance u tried troubleshooting windows update and then reboot?
While Windows Update usually works without a hitch, sometimes problems can happen and Windows Update process could get stuck and refuse to install a particular update. In this article, we've highlighted the steps that you can follow to resolve issues...
Welcome to the Lost Ark forum community. I’ve moved this over to the support section.
Thanks for trying to help this user!
I have done that, it found some errors, and now at least i get errors.
It starts the same, i get through anticheat, and then it shuts down all the same but immediatly after i get this prompt to which by clicking ok it starts again.
On the second run i get error code 30005 createfile failed with 32. to which i tried to follow the steps from
Easy Anti-Cheat but i couldn’t get it to work.
here are the details from the error:
GameID: 580 (32bit)
Windows Version: 10.0 (Build 19045)
Error Code: 30005
Process Exit Code: 0h
nvidia web helper.exe
I have also verified the integrity of the files and repaired anticheat
last time i had a constant eac error in lostark, i ran the troubleshooter for windows update, reboot, and never saw the issue again. The only other thing that stops lostark loading is the genshin launcher, i got to make sure its not on, maybe u should look out for those programs in background.
I have tried the troubleshooter which detected some things but even after rebooting the issue is there, also it turns out it can restart 3 times before it first runs into an error and at each restart it adds another -steam_login_pub to the pop up
maybe u want to upgrade to windows 11, i had less issues in win 11, i think. Some pple tell me they didnt have any configuration issues in win11
A friend of mine told me to do a full windows reset following this
Give your PC a Fresh Start - Microsoft Support
and it solved my problem. Sad that i needed a full reset but it is what it is. Thank you for the suggestions in this thread.
Hope you all are doing great.!
I apologize about this situation you were facing
@benibomb I am glad to know that the problem is now solved and thanks the community that helps.
If you are experiecing another situation related to this please feel free to create a web ticket by this link:
Contact Us | Amazon Games
Also you can check the troubleshooting tip on the web: Troubleshooting EAC Issues - Support | Amazon Games.