The preset has been bugged for at least 3 months

Hello, I have bugged my sorcerer preset for more than 3 months and to date I have sent many tickets to the support and they do not help me… could you at least give me some appearance change ticket to fix it myself?

@Roxx pls, i need a solution.

Character: rozetaa
Server: NA east elzowin.

Thanks for letting us know about this. I’ll get this over to the team.

The team has been sent this information.