The role expansion ticket disappeared

In the game, I bought a character expansion ticket and disappeared after receiving it to the character

did you right click it in the inventory? , if so then it will appear in the character selection screen

It’s gone after receiving it
Zero in role selection screen

Hello @Mcwh,

Welcome to the Lost Ark Forum! :mage:

Thank you for taking the time to reach out to us, I apologize for the inconvenience you’re having with the purchase you made.

Please try these steps to confirm it’s not a visual bug:

  1. Close Lost Ark completely
  2. Close Steam
  3. Run Steam as administrator
  4. Check the game files on Steam
  5. Open Lost Ark.

If after doing this the issue persists, please contact our customer service live chat so that our team can look further into this, if needed they will escalate the issue to our devs to make sure you receive the item you bought.

Hope this helps! :mage:

Uploading: 1652203412(1).jpg…
Customer service asked me to post. I bought it twice and didn’t have it anymore.
1600 diamonds have been lost