Hello everyone,
This is going to be a long an heartfelt post regarding the game lost ark.
And to anyone reading this, I hope this never happens to you and hope you can continue to enjoy the game. that being said, This story dates back to 8/7/2022 when i was disconnected and informed i had been permanently banned. The reply i got when i appealed this was this.
Well obviously i contested this as 5.6m is quite a lot of gold.
I submitted a GDPR data request to find out how this could happen, i had a feeling it was due to me having large transactions on 8/1/2022-8/7/2022, this is because i was gambling level 10 gems. as seen in evidence here.
This caused an automated flag on my account an amazon wrote off my transactions as recieving this gold from RMT sellers.
Well i got unbanned and logged in. as seen here.
But you can see i have mail pending in my mail box.
Well when i claimed the login track reward on day 20 which was 8/8/2022, i had 3 level 10 gems pending from sales that happened while i was banned, this total a grand amount of 690k gold which was 2 level 10 damage and 1 level 10 cdr. with the -5% tax this is 655.4k gold and i couldnt remember at the time but i think one was listed for 270k bid meaning they took a bit more off the total sell.
well I appealed and again an this time i got.
Kind of odd how these numbers all match up.
Over the past week since the false ban ive been putting in appeals.
I made a 18 minute video on youtube showcasing everything it was all legit, nothing edited. I supplied tons of evidence, i tried everything i could to get moderation to see my case, but all i was met with was Trust me bro we have the data to support our claims. Well i submitted a GDPR data request to find out this evidence they have, if you dont know they are legally obligated to provide me with any data collected about me that is used to terminate my account. Well guess what was contained in my mail history and account transactions.
Literally nothing, not even my market dealings. all it contained was few mail i sent out to players who i had to refund for bad bus experience.
Yet in seen in the banned screenshots, I have mail pending. I check moderation penalties and all i see is
Date im banned doesnt match what they sent in the emails.
No mention of the 2nd ban either.
Typical replys when putting in appeals.
Somehow my banned account reported this player.
They disclosed nothing in this reply.
Latest reply, again random date, sometimes its 2/9 sometimes its 2/8.
In conculsion,
Since amazon refuses to provide me with the evidence they claim to have and say they have reviewed the case an judged it to be a merited ban, despite me submitting every possible bit of evidence that I can, As this is completely an utterly disgusting, unacceptable and very bad practices. For a player with 2600 hours on steam, enjoyed the game everyday, played every event, collected everything the game had to offer and then get mixed up in this nonsensical war with bots an rmt sellers were amazon decided to push the burden on the players by issuing knee-jerk response automated banning systems that flagged high gold amount transactions. only to be met with a giant wall of out-sourced customer support, who dont get me wrong do an amazing job and then to i guess get a view point from a moderator who prob thinks withdrawing money from your bank is stealing it. I will no longer bother with this case and just going to move on and anyone left playing I wish you the best of luck when dealing with a game studio that not only ruined a game they made but ruined a very successful project made by a very talented team. and honestly if goldriver could see what you was doing, he would prob remove the license from your publisher.
