There are still many people missing Valtan re-entry tickets

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Last week, a bug caused many players to not be granted a re-entry ticket when disconnected by maintenance. Players are supposed to receive a re-entry ticket if disconnected when the group does not clear the instance

There was no warning this could happen in the maintenance message or announcements.

However, thankfully, @Roxx was able to confirm this issue, and had the team grant re-entry tickets to affected players.

Unfortunately, whoever did this only triggered the re-entry tickets for players disconnected by one of around 5 different maintenance that happened on Saturday.

Many players still do not have their re-entry tickets, I have counted over 100 individual players in one thread about this issue from last week. There are probably many, many more.

Re-entry tickets are gate-specific, and one use, so it’s not like there would be any risk of extra loot. And players granted the re-entry tickets for the one specific maintenance last week received 7 day tickets that they still have and can use this week (one guild member has one and confirmed this). So it seems like there’s no reason we shouldn’t still be able to have all the affected players get a fix for this issue.

@Roxx could we please get an update on the state of this issue? There has been no communication after the fix was deployed besides from support members who have been shown to not have accurate info about the issue, you are the only person that has had accurate info on the topic so far. It seems like there may have been a miscommunication with the team you had granting these tickets about what players were affected.

Even if the answer is that we will not be receiving the tickets, it would be good to actually hear that from someone who knows that it’s not possible (or just won’t be done) as all other sources have had conflicting info that was shown to be inaccurate.

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Untitled

We are covered by “outage issue on the game server side”. Please send a Re-Entry ticket, else what was the point in spending money in the first place to hit 1445 for Week-1 Valtan HM?

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I got disconnnected this week on a hard valtan kill and did not get any loot and no entry ticket.

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If the group did not clear the instance you should receive a ticket within 48h.

This is a different issue, disconnects specifically from maintenance never give a ticket unless they manually run a process for it.

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@Roxx 5/21/2022 12:00am PDT is the timestamp your team forgot to include in the manual queue reset.

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@Roxx The whole fucking NA west server crashed again just now, I was doing Valtan on my alt this time…I already lost my entry on my main last week when the server maintenance happened, now am I gonna lose my entry again? Fuck this game

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It’s pretty clear Amazon Games Support is able to give re entry tickets to players affected by this issue, as we could see a few of them receiving this ticket even after 48h of the dc (the so said “system” of smilegate to automatically distribuite these works only in the first 48 hours, accordingly to AGS themselves).

So this is basically AGS saying they won’t help the others players who suffered from the same issue.
Maybe the ones who got the ticket back are the ones who spend a lot in the game, that could be a reason. lol

Hope AGS gets better, the actual support service is not being fair.

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bump

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Whatever automated system is in place, it’s inconsistent and unfair. 2 days ago on valtan, the game was noticeably lagging until it dc’d and kicked me. 3 attempts later, I finally managed to get back into the game and instantly received a retry ticket (thank goodness). Yesterday, the exact same thing happened in abyssal dungeon. Game lagged, then dc’d and kicked me. Also took 3 attempts to log back in but didn’t receive retry ticket. So unless the second crash is somehow not as “verified” as the first crash, despite both situations being exactly the same, there’s something seriously wrong with the system.

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Which is why people are complaining.

It doesnt work all the time. A better system needs to be in place that does not put this burden and grief of re-entry on the players.

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It has been 24h, disconnected yesterday because of the crash. Still no re-entry ticket for valtan

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Waiting for the re-entry ticket as stated

Riverphoenix
Bergstrom
Proof:

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