Because this behavior is not in line with any other MMO or Lost Ark itself.
It even says on Valtan that if you leave and your group clears it, you will lose your entry but if they do not clear it you will get a re-entry ticket.
Clearly if you leave (are DCed) and your group doesn’t clear it (because it was a maintenance DC that kicked your whole group) you should get a re-entry ticket.
They even gave out re-entry tickets yesterday for maintenance DC, but only 1 maintenance.
@Shadow_Fox still no response from you or anyone on the team.
Region: NA East
Server: Galatur
Character: Doobaby
@Shadow_Fox @Roxx
Still no ticket and there’s barely any time left to complete the raid this week. 
Region: NA West
Server: Valtan
Character: Joelle
No ticket sorry try again at reset good luck to you.
You will not be issued a ticket for this week sorry. Please try again next week thank you for understanding.
Funny how you acted very different when a bug was locking you out of content.
He’s just an unhappy troll.
no maintenance today then?
It is standard mmo practice to log off before the server shuts down to avoid any weird problems. Been that way for 25 years. That being said the message should start saying please log off about 5-10 minutes before shutdown.
It’s not about logging out though. This has to be an unintended interaction. A maintenance kicking EVERYONE off and consuming the entry attempt doesn’t make sense. A system that prevents people carrying then quitting, fine, that’s understandable. Most of us are in a situation where NO ONE cleared the attempt, but the party is locked as if it was cleared.
Can you even name a time where this has caused issues in another game? I see tons of people regurgitating this made up line that it’s common sense to do it, but it literally never causes problems as far as I can think in another game (at least no problems that wouldn’t have been the same if you quit what you were doing and logged off manually).
Not to mention this is literally a bug with the system and has basically been acknowledged as such by AGS. You’re supposed to lose a lockout when you DC from the instance, but get a re-entry ticket if the instance is not completed. It literally says this in game. I can just quit LA during a valtan run or lose connection and lose the lockout, and if the rest of the team votes to quit I will get a re-entry ticket.
The fact that a maintenance causes you to get no re-entry even though the instance isn’t cleared is a bug. AGS gave people re-entry tickets for one specific maintenance out of like 4 so far, and just went silent after that.
Just going by how games used to tell you to please log off. I’ve seen games count down like 10 minutes until shutdown please log off. 5 minutes please log off…etc etc. Always assumed there was a reason they wanted you to log off prior.
Can I recall a specific time where something major happened? No. I’m just saying it’s smart and common practice to do it. If you had done it you wouldn’t have lost your attempt so it is factual information.
Like I said they should warn people to log off and all this could have been avoided. Not saying there shouldn’t be compensation. I’d just like players to know logging out before shutdown is the safe way to go.
There are people who logged off who lost their entry too.
Apparently, the only way for it to work is for everyone to stop the raid.
Unfortunately mine was fix within a day thank you for understanding. Try again next week
Congratulations AGS!!! what you are planting today will be reaped double with players leaving the game
Hahaha that’s 100% so accurate
MMO Player
This is gold 
Please give an example of another MMO where playing when maintenance hit caused an issue that would have been avoided if you logged out 30sec earlier.
Still no reply from CMs like they can’t see this…
