I would expect an “outage issue on the game server side” to be anything from server crash, restart or shutdown. When will we receive our re-entry tickets, and will they have to be used this week now that all our schedules are out?
Pretty demoralizing to the players that will now be a week behind the rest of the player base unaffected by this bug. We’d appreciate an official response at the very least.
Outage definition: a period when a power supply or other service is not available or when equipment is closed down.
At this point, we’re starting to go down the line of false advertising and should be retroactively reimbursed our re-entry tickets. Then you can amend what constitutes an “outage issue on the game server side” and specify this does not include maintenance if that’s AGS stance in the future. Until such point, it’s your legal responsibility to rectify the issue with your customers, even if that means spending some of AGS’ resources to do so. That would entail less than a day’s work for a single developer to write software that queries your database and identifies players that have been affected by AGS’ bugged system that is not doing what was advertised.
5 Likes
You guys did a hot fix because one of the bugs prevented vertical progression for Express characters.
I can’t progress vertically because of the Valtan lock out 
Please fix
3 Likes
Any progress on this. For people who have been grinding for this moment this is a huge setback to have to cope with. Not only loss of materials, loss of gold, loss of morale, loss of time, but also loss of enjoyment because we cannot do the content even though we’ve worked hard to get there. This should be considered very seriously. I never write on forums or complain vocally because I understand problems happen but this is insanity.
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I’m not being ignorant or whatever.
Sigh, this leaves such a bad taste in the mouth
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Nop
So I guess the answer is even if there was an unannounced emergency maintenance only communicated 60 seconds before, it is our fault for not being able to exit within that one minute.
Moving forward, that means that if someone requests to quit a dungeon, make sure to always vote yes. It’s because if your server suddenly needs to get restarted within the next minute, you will not be able to enter Valtan anymore since they have no qualms ripping away your entry from you for not exiting in 1 minute’s notice.
And also never ever play legion raids over Thursday, Friday and maybe even Saturday because once again, if you get caught with a 1 minute shutdown, you are absolutely screwed immediately and you no longer deserve to be able to play Valtan for the week.
5 Likes
Honestly the worst move to do a hotfix on a Friday evening, and saturday for some, after a big update.
It’s like the basics of basics NOT to do a maintenance or hotfix of some sort before weekend, unless it’s well prepared for, which in this case, not.
“Server maintenance - 2 Hours - If you do not log out or leave your current instance before the maintenance happens you will lose your entry ticket”
This could’ve been prevented by adding one additional sentence with the in game notice.
Players can’t prevent something from happening that they don’t even know exists.
2 Likes
If we are not compensated, we should all stop playing until someone else from Twitch’s gaming community experiences the same thing. Asmongold having experienced this would’ve been solved in a day, are we not on his level? Why?
2 Likes
Considering to stop swiping for good if no action is taken
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Unfortunately, they can’t “manually add a ticket” to my account even though they sent me an email saying I should’ve received one.
Personally, I’d like an official response regarding this issue.
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Not a single CM or CS responded today regarding this issue on any thread even though @Shadow_Fox said they will get an answer Sunday or Monday at the latest and let us know.
It is clear they know the system is messed up and the auto re-entry compensation for Valtan is also busted, but are too afraid to tell us that it is their/the systems fault and there is nothing they can do about it.
3 Likes
No time to clear now even if they give ticket.
Additional need to keep a lookout for urgent maintenance during raid which can come within a minute. And also pray that no disconnections or crash happen or you are done for the week.
1 Like