They can't buy me Royal Crystal

They can’t buy me Royal Crystal, every time I click on the buy button it will write to me Purchase Failted please does anyone know what’s wrong with it?

Hello @aliik1008! Welcome to the Lost Ark Forums! :grinning:

Hope you are having a great day!

You can find troubleshooting and links to our customer service in case you need to file a ticket in the following thread:

See you in Arkesia! :sparkles: :mage:

Hello @aliik1008

Welcome to our Forums and Lost Ark Community!!!

Please check options provided by @Darkens and also you can check this one: Cannot buy Royal Crystals from in-game shop


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None of this works… fix it

This doesn’t fix it. I still have the same errors. Please fix because I’m also running out of Crystal soon.

They are ignoring us. I have been in live chat, sent in tickets, and the forums are silent. 3 days now. Fix it.

Hello all here,

Thank you for contact us about the issue with the crystals you currently have. Im sorry if this is not fixed yet, however our Dev team is aware of the situation and its working in order to fix it as soon as possible.

The troubleshoot provided is working, so please try it before to state is not.

If you still have the issue after this troubleshoot, please create a web ticket by going to Contact Us | Amazon Games so we can track the case for you personally.


Please provide all the information requested on the web ticket form as well character name, server and world name you are and the link for this post.

Thank you for your support and patience as we work to get everyone to their new home in Arkesia.