Thirain Rapport - Cannot claim reward

I upgrade Thirain rapport todayn given him a relic rapport item and he became Amicable lv 2.
I already made the quests given but I cannot claim the amicable reward. I change to another char that I played all story but still not working.
I notice that if I talk with him I cannot see the box on left side of rapport level that indicate the reward, but I can see it on rapport menu.


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Same issue reported here