Seawolf, thank you for your honesty concerning this.
If there is uncertainty, provide the community with the draft of the road maps.
Hell, provide us with the draft of all of the road maps that you guys are juggling around.
The reason that I say this is that the best way to learn about someone is to ask.
So ask the community what we want. Provide us with A/B/C/D road map drafts and a poll. Say:
"Hey, as the road since lunch has been rocky and we understand that the lack of transparency is making us look like bad guys, we really are not, we are just trying to best serve the community in this new environment we are uncertain how to best navigate. Therefore, in order to clear things up, here are the drafts of the road maps that our teams are working on
//Insert drafts worked that include April-June updates//
And we would like to hear your opinion on, which of these road map drafts, you, heroes of Arkesia, think is the best for the future of our world:
//Insert poll with all of the road map drafts//"
Is it common? No. Is it something that is done, that was done? No. Is it something that should be avoided? Again no. Let our voices be heard in a meaningful way if the internal teams are already struggling and having a hard time - let us guide the game that we love and wish to spend time and money on, instead of being nudged by what can only be perceived as predatory behavior - releasing the end game content without any mechanics that existed before that content to help the players to reach it, in literally every other iteration of the game.
To say nothing of the amount of positive feedback that such a move would make after literal hundreds of tons of players (roughly 12 players per ton) feel like they are screaming into a void only to get a “seen” checkmark by replies akin to “Thank you for your feedback, it will be reviewed, but due to the amount of feedback and suggestions we receive we cannot promise that actions will be taken or that you will receive further replies concerning this”
(Yes, I work in CX too, and from experience I know that this won’t even be put up to discussion, but it is something I do believe could make a lot of wrongs into rights and return some faith that was lost)